The customers are all in agreement, that the technical delivery organisation which Baltic Quality has built up in the Baltic region has surpassed everyone’s expectations when it comes to technical excellence, delivery capacity and delivery reliability. The customers are also very satisfied with how smoothly the cultural collaboration has proceeded. The company’s quality, technical expertise and the flexibility received the highest praise.
“We definitely have a high level of expertise and a strong delivery. We have skilled architects and product managers and we have outstanding system programmers. We are also getting better at understanding the customers’ needs and matching them with the appropriate expertise,” says Peter Karlsson, Director of Marketing and Bridge Manager at Baltic Quality.
Experienced consultants at Baltic Quality
With some 250 IT consultants in the Baltic region, Baltic Quality today provides services in software development, application management, administration and IT system testing. All assignments are conducted with Swedish external resource planning and with Swedish quality requirement and standards.
The customers who took part in the survey say that Baltic Quality’s total package of services was definitely complete.
“We often and willingly assume a complementary role to the customer’s own IT delivery and. in such cases, we often function as the management’s extended arm, contributing high-quality IT resources, services and functions,” says Leif Eriksson, CEO of Baltic Quality.
The engineers that Baltic Quality works with in Riga, Tallinn and Vilnius are highly trained and very experienced. Riga, for instance, was a renowned engineering city during the Soviet era. It has a prestigious university and a large number of engineers who have lived and worked in the city for generations.
“We chose to focus on the Baltic region because of its geographic closeness and the similar culture. The engineers are extremely skilled, knowledgeable, loyal and level-headed. It takes an hour to fly there and we have effective meetings, we go out and eat together and all the peripherals are excellent. We feel secure,” says Leif Eriksson.
High level of expertise surprised many
In this market survey, the customers in Sweden focused on lower costs and flexibility as key factors for choosing Baltic Quality to work with.
“Our people have a very high level of expertise regardless of their professional role. Price-wise we are around 50% lower than what IT companies pay in Sweden, while in terms of expertise we are ahead of Sweden and Norway. After a while, the customers realise that they are dealing with sharp individuals with a competitive offering. Our customers are impressed,” says Peter Karlsson, Baltic Quality.
The customers receive top-draw expertise as part of the deal. They either expected it or it has come as a surprise.
“I work with consultants all over the world. Delivery-wise the consultants from Baltic Quality have excellent technical expertise. They have been dedicated to our company. The flexibility in the operational planning has been good, as has the travel arrangements, dialogue and the consultants’ responsiveness. Those who have been on-board our projects a long time develop their expertise even more and become more important to us. They also succeed in hanging on to their personnel. This is an advantage that they deserve credit for. We use Baltic Quality to upscale our own operations. They function as our extended arm and assist us as consultants in our on-site consulting assignments,” says Sofia Säfvestad, Manager Services EMEA at Digital Route.
Flexibility decisive for the customers
It is becoming more common for IT companies in Sweden to try new delivery models. Recruiting and de-recruiting consultants and personnel costs money. As a result, outsourcing has grown in popularity and is also being embraced by smaller and medium-sized companies.
Once the customers have taken the step of outsourcing parts of their capacity, cultural and geographic closeness are decisive for choosing nearshoring over offshoring. When it comes to the possibilities for nearshoring, our customers are generally in agreement, that this market will continue to increase in volume. Experience of collaborations with consultancy firms in South-East Asia have not been good.
“Compared with employing your own personnel and all the work that it entails, this is an extremely attractive solution. In the projects where we use leased personnel there is hardly any difference. In some ways consultants can be more effective as they have not accumulated a list of existing systems to maintain. In our view, scalability runs more smoothly if someone else takes care of it and supplies the know-how. Recruiting people takes a lot of time. BQ has also taken care of the training of new resources. Their senior consultants train their junior counterparts,” says Joakim Billing, ReadSoft Expert Systems.
How to sustain customer benefit
In the market survey, Baltic Quality’s customers say that the company creates the greatest customer benefit by continuing to maintain high-quality, dependable deliveries and by continuing to be competitive in terms of cost and flexibility. Several are of the opinion that Bridge Management is a key part of BQ’s brand, profile, business idea and concept. The customers also expect BQ to sustain the same flexibility, delivery quality and security it has until now – irrespective of future expansions and market challenges.
“BQ has been very accommodating. They have taken the step to ensure that it has not cost an arm and a leg to try out new talents. The new structure has simplified the decision-making process,” says Joakim Billing, ReadSoft Expert Systems.
All the customers in the survey embrace the collaboration and intend to continue with it in future – in some cases, even expanding it.
“I choose Baltic Quality every day when I have needs I cannot satisfy with in-house capacity. We have a good, flexible and tight operating dialogue. The resources we use are flexible,” says Sofia Säfvestad, Digital Route.
“Delivery-wise the consultants from Baltic Quality have excellent technical expertise. We use Baltic Quality to upscale our own operations. They function as our extended arm and assist us as consultants in our on-site consulting assignments. I choose Baltic Quality every day when I have needs I cannot satisfy with in-house capacity. We have a good, flexible and tight operating dialogue. The resources we use are flexible.”
Sofia Säfvestad, Manager Services EMEA at Digital Route
BQ has been very accommodating. Compared with employing your own personnel and all the work that it entails, this is an extremely attractive solution. In our view, scalability runs more smoothly if someone else takes care of it and supplies the know-how.”
Joakim Billing, ReadSoft Expert Systems