Baltic Quality’s services support all the aspects of an application. They support the full life cycle, from the development to the daily operations and the associated processes.

Depending on the needs of our customers and the current state of their application life cycle, one or more of the following services may be suitable.
Benefits with Baltic Quality´s Services

  • Reduced application costs
  • Dedicated teams including on-boarding and knowledge transfer
  • Secured quality
  • Business focus on the right areas
  • Integration into existing infrastructure

Read more about our services below:

Description

Baltic Quality’s Application development provides technical skills set for design, testing, release and improving an application. Development can be from design proposal or maintenance of an existing application. The scope is based on the maturity and what stage in the life cycle the product is.

We work with clients from diverse backgrounds, helping them formulate ideas into well-defined projects with clear business metrics. We coordinate all processes with IT divisions to successfully carry these projects through analysis, development, back-end integration and testing, all the way into the maintenance. Technically this can involve C/C++ development in real time environments, but it can just as well be .NET or Java-technology. The databases we prefer to work with can be MSSQL, MySQL, DB2 or Oracle.

We have extensive experiences of different frameworks and technologies such as .NET, Java, C #, C/C++ and platforms such as:

  • Web & open source development
  • Mobile applications (iOS, Android, Windows)
  • Performance enhancements
  • Database solutions

Value proposition

Lean Distributed Development – Our organizational model and internal processes allow us to maximize our distributed development centers by staffing them with expert project teams in optimal locations. Agility & Flexibility – In our projects we mostly use Agile Development methodology, our experiences confirm that long analysis and long development is a software development methodology of the past. Our team member performances are measured by customer satisfaction, account sustainability and efficient delivery. Professionalism & Experience – We take each customer and each project seriously. Through our partners we deliver more than 30 development projects annually. Partnership – We deliver our services to you wherever you are around the world. We complete our projects on time and on budget, and we shield our clients from the complex development process.

Example of services covered

  • Designing and building applications
  • Unit tests for the functionality, performance and manageability of an application.
  • Documentation of an application
  • Research and prototyping
  • Development of new software, functions and bug fixing

Getting started

Together in workshops we define the scope that should cover but not limit itself to.

  • Project approach
  • Agile or waterfall development
  • Development environment setup
  • Time line
  • 3PP and dependencies

Depending on the outcome Baltic Quality will provide a development team with the right profiles. Optionally we can include a scrum master/project manager for handling the development; price is based on time and material or fixed price.

Reference

  • Development of public procurement systems
  • Retail system development
  • PayEx, development of payment systems
  • ReadSoft/ExpertSystems, development of invoice portals

Description

Baltic Quality’s Implementation Services provide expertise and flexible options for streamlining and optimizing end customer deployments. We help you successfully build, integrate, and deploy your solution to derive maximum performance and value from your investment.
Our global implementation team is ready to help you with your application deployment in different environments.

Value proposition

We Integrate to your organization and perform the deployments under your brand name. We have experience from deploying to customers worldwide.  A dedicated scalable resource pool that is project driven can be created to be able to manage increased demand and planning. Our best practices give you an advantage for rapid deployments.

Example of services covered

  • Configuration and development
  • Customer environment analysis and setup
  • Requirement analysis
  • Integration testing
  • Documentation
  • Installation, upgrade and deployment
  • Acceptance tests of solution
  • Onsite Support
  • Planning, analysis, design, execution and documentation of projects

Getting started

Together in workshops we define the scope that should cover but not limit itself to.

  • Deployment approach
  • Project methodology
  • Project Status/Reporting
  • Code of conduct
  • Responsibility Maps & KPI:s etc.

Depending on the outcome Baltic Quality will provide a project core team optionally including a project manager for handling the projects. The price is based on time and material or fixed price if a dedicated fixed capacity is desired.

Reference

  • Digital Route, global implementation services for the market leading mediation and integration solution provider

Description

Baltic Quality’s Application Testing focuses on ensuring the best quality of a solution or applications as an independent function or as a part of an agile/waterfall project. Our offering ranges from testers to full outsourcing that covers automated testing. Baltic Quality has expertise in automating the testing for various domains and various platforms. We have extensive domain experience in Banking, Telecom, Credit, Payments and E-Commerce, We have our experienced testing engineers who excel across all the testing tools provided by market leaders like IBM Rational, HP Mercury, Borland Silk and Compuware.

Value proposition

We can reduce your costs by streamlining your test cycles for quality control. This will enable increased productivity and better application quality. With our automated testing framework we can provide you real time status of the application quality. We provide multi platform testing. In our facilities we are able effectively test across different platforms and operating systems. We do not limit us to platform but also have experiences from different database versions and flavors.

Example of services covered

  • Functional/regression testing
  • Explorative testing
  • Load and performance testing
  • Automated test framework providing functional / regression test on a daily basis
  • Test result analysis
  • Planning, execution and analysis of test

Getting started

Together in workshops we define the scope that should cover but not limit itself to.

  • Test strategy
  • Test targets
  • Application scope
  • Functional coverage analysis
  • Test environment planning and implementation
  • Automated test scheduling, reporting and maintenance

Depending on the scope that is defined in the service is based on time and material or fixed price if a dedicated fixed capacity is desired.

Reference

  • Quality Assurance with automated testing for a large German software house
  • Independent Quality Assurance for PayEx

Description

Baltic Quality’s Application Operations provides a technical team to manage the daily operations of one or many systems to ensure your business can operate as planned with contingency. Depending on the system the application operations can be within business hours or provided 24×7.

Value proposition

We look at application operations as a partnership, where you can count on us to manage the daily operations to ensure there are no unexpected interruptions due to simple tasks not being handled. Our branches are located in Sweden and in the Baltics, which ensures trouble-free communication and fast delivery of services from within EU in the same time zone.
Higher flexibility – The availability of your applications is increased and you can free-up resources, both in terms of staffing and funds.
Cost efficiency – The highest costs of a system are, as we know, often management and operation. With an external partner you change much of the fixed costs to variable, where you only pay based on your needs. You only pay for specialists when needed, and a clear customer-supplier relationship gives you control of the costs.

Example of services covered

  • Monitoring of logs and surveillance systems and ensuring everything is running
  • Backup of data areas and restoration
  • Scheduling of activities to minimize any disruptions
  • Supporting how technology is used in business
  • Basic maintenance tasks
  • Deployments of releases and patched in production
  • Operational testing before deployment
  • Updating customers event management system

Getting started

Together in workshops we define the scope that should cover but not limit itself to.

  • Hours of coverage
  • Applications and environment
  • Application scope
  • Existing Infrastructure
  • Change management process.
  • Event/content handling system.
  • Operations reports and preventive actions
  • Operational planning

After the workshops have been completed a calibration period based on time and material will be performed to secure that the right staffing is done including any adjustments required before entering into a fixed price commitment. Baltic Quality can also include an operations team leader for handling the operations.

References

  • Global IT consultant company

Description

We take a responsibility for the maintenance and the enhancements of one or more applications to an agreed service level, price and quality according to Operational level agreements (OLA). If desired we can also manage the support and provide a qualified technical point of contact for resolving incidents and service requests for any mission critical application during business hours or 24 hours per day seven days a week for the full year.

Value proposition

Full control – We look at application maintenance as a partnership, where you can count on us to stand by your side, providing support where it is needed most and help your organization forward. And you retain complete freedom. You own all the documentation and the code, and you are never locked-up to us as a supplier. The clients receive progress reports, and can easily monitor the work according to the agreed SLA (Service Level Agreement). Our branches are located in Sweden and in the Baltics, which ensures trouble-free communication and fast delivery of services from EU in the same time zone.
Higher flexibility – The availability of your applications is increased and you can free-up resources, both in terms of staffing and funds.
Cost efficiency – The highest costs of a system are, as we know, often management, operation and further development. With an external partner you change much of the fixed costs to variable, where you only pay based on your needs. You only pay for specialists when needed, and a clear customer-supplier relationship gives you control of the costs.

Example of services covered

  • 24×7 or 8×5 Point Of Contact
  • Error corrections and root cause analysis
  • Application enhancements and optimization
  • Resolving incidents/service requests
  • Keeping users/customers informed of incident progress, notifying them of impending changes or agreed outages, etc.
  • Updating customers content/configuration/event management system
  • Documented best practises based on root cause analysis.

Getting started

Together in workshops we define the scope that should cover but not limit itself to.

  • Hours of coverage
  • Application components
  • Technology architecture
  • Customer base
  • Average number of events/requests
  • Defined service levels and hours of coverage.
  • Change management processes.
  • Event handling system.
  • Release strategy processes.
  • Follow up procedures and reporting

After the workshops have been completed a calibration period based on time and material will be performed to secure that the right staffing is done including any adjustments required before entering into a fixed price commitment.

References

  • Maintenance & Support for a Global IT-consulting company
  • Maintenance of clearing systems
  • Maintenance of retail measuring systems